About your role:
A successful Sales Operations - Back Office Support team member at Fiserv is dedicated to effectively supporting our sales and management teams. This role involves reviewing information, responding appropriately, and maintaining critical relationships with various departments to ensure the seamless boarding and servicing of new merchant accounts. The candidate will contribute to pre-sales and post-sales support, marketplace assistance, and pricing and proposal tasks to drive accuracy and efficiency in our operations
What you will do:
- Assist with general pre-sales & post-sales support, including consulting on addendums and DDA setup inquiries for law firms
- Provide guidance on buy rate grids and handle pricing model and billing policy inquiries
- Navigate marketplace tools, manage dashboards, and support workflow processes
- Address rush requests and manage boarding tool support tickets efficiently
- Conduct quality control and submission for paper applications and assist with credit escalations
Experience you’ll need to have:
- 1+ years of experience in sales operations or a related role
- 1+ years of experience using sales support tools and systems
- 1+ years of experience in pre-sales & post-sales support consulting
Experience that would be great to have:
- Bachelor's degree in Business Administration, Finance, or a related field and/or equivalent military experience
- 2+ years of experience in financial services or the fintech industry
- 2+ years of experience with marketplace navigation and dashboard management
- 2+ years of experience handling credit escalations and quality control for applications
- Advanced certifications in Sales Operations or Finance
How you’ll work:
- This role requires the use of a computer and audio equipment.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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