Fraud & Disputes Training Professional

Fiserv • Full-time • Omaha, Nebraska, United States • 5h ago

What does a great Training Specialist do at Fiserv?

Training Specialists at Fiserv are the cornerstone to training and onboarding of new associates. Ideally, they have a work history or educational background related to teaching adults. They will create excellent documents and course designs that help navigate a wide variety of personalities, learning styles and structures that is intuitive for others.

Industry experience is a bonus but not needed.

What you will do:

Lead new-hire training orientation classes

Distribute frequent updates to department-wide training materials and documentation

Curate a vast library of industry and product specific training materials

Collaborate with operations, implementation, product, and compliance

Drive the development of training program

Monitor the efficacy of the training

Finding additional professional development opportunities for interested employees

Let the results lead the learning development

What you will need:

Associate or bachelor’s degree preferred

Required 2+ years facilitating training or advanced industry experience

Understanding of adult learning principles and coaching techniques

Detail-oriented and able to manage training records, scheduling and classroom materials

Excellent interpersonal relation skills, expert written and communication skills

Ability to execute in a fast-paced environment, meet time deadlines and balance multiple responsibilities

What would be nice to have:

Public speaking

Great organization and collaboration skills

Experience with Instructional design principles

Travel required: up to 10%

Perks at Work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
Advance your career with training, development, certification, and internal mobility opportunities.
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

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