Overview
Support the strategic planning, execution, and optimization of initiatives ranging from small pilots to large-scale programs. Collaborate with cross-functional stakeholders to define objectives, develop business cases, and align resources to strategic priorities. Lead the design and implementation of operational frameworks that enhance process efficiency, elevate standards, and deliver measurable impact. Produce high-level insights, competitive analyses, and strategic recommendations through reports, presentations, and roadmaps. Cultivate key partnerships and apply market intelligence to inform strategic direction and innovation.
Responsibilities
- Develop, plan, and oversee implementation of solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
- Provide advanced strategic analysis and recommendations to assist key decisions made by senior leadership through the use of strategic frameworks (e.g. SWOT)
- Lead and oversee project teams on complex initiatives of significant business impact across the organization
- Prepare and deliver complex project plans, proposals, schedules, communications, and resource impacts
- Analyze and review operational dashboards with project progress, resource allocation, and communication status
- Oversee regular project reviews to assess business alignment and identify areas for improvement
- Oversee benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
- Review processes/programs/services across different functional and operational areas to identify, capture, analyze, assess and recommend improvements that align with strategic priorities
- Identify and collaborate with various levels of staff to accomplish tasks/assignments
- As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve complex operation strategies for the branch
- Monitor key performance indicators and determine gaps in performance metrics
- Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments,
quality assurance, and cross-servicing of operations and services
- Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
- Review, recommend, and modify operational objectives and goals that align with division, department and corporate strategies
- Provide results of and develop recommendations based on analysis and research of trends in support of complex projects and initiatives
- Identify complex operational, training, and service/products goals and create opportunities to join forces across the organization
- Ensure consistent, appropriate and fluid communication across the organization
- Lead staff in resolution of complex and/or unique problems
- Perform other duties as assigned
Qualifications
- Expert knowledge of project management, process improvement, and/or change management methodologies
- Significant experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
- Significant experience in leading large projects/initiatives which have business risk and impact
- Advanced in the use of PCs and software applications.
- Ability to manage multiple activities simultaneously and achieve desired results
- Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
- Expert research, analytical, and problem-solving skills
- Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
- Expert organizational. planning and time management skills
- Expert skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures.
- Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience
Desired Qualifications
- Knowledge of NFCU operations, processes and procedures
- Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
- Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131 | 295 Bendix Rd Suite 250, Virginia Beach, VA 23452 | 11270 St Johns Industrial Parkway, South Jacksonville, FL 32246 | 9001 Airport Freeway 9th Floor Suite 925, North Richland Hills, TX 76180 | 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
