At Clover, a Fiserv company, we are committed to providing small businesses the tools, technology, and support they need to succeed and grow. Our solutions let you accept payments, run your business, and sell more. As part of Fiserv, we come from a larger team of problem solvers that serve millions of businesses worldwide. That means that our Clover customers benefit from a wealth of experience, technology and industry expertise.
What does a successful Sr. User Experience Researcher do at Fiserv?
We are seeking a highly experienced and passionate Senior User Experience Researcher to join our dynamic team. In this role, you will be instrumental in shaping the future of Clover’s Merchant and Consumer products by providing deep user insights and advocating for user-centered design.
The Senior User Experience Researcher will lead end-to-end research initiatives, from planning and execution to analysis and presentation of findings. This role requires a strong understanding of various research methodologies, the ability to translate complex data into actionable insights, and a proven track record of influencing product strategy and design in the payments or fintech sector.
What you will do:
Design and execute comprehensive research studies using a variety of qualitative and quantitative methods (e.g., usability testing, interviews, surveys, field studies, card sorting, tree testing).
Collaborate closely with product managers, designers, engineers, and other stakeholders to identify research opportunities and align research efforts with business goals.
Translate research findings into actionable recommendations and communicate them effectively to cross-functional teams and leadership.
Develop and maintain user personas, journey maps, and other research artifacts to foster a shared understanding of user needs.
Mentor junior researchers and contribute to the growth of our UX research practice.
Stay up-to-date with industry trends, best practices, and emerging technologies in UX research and the payments/fintech space.
Champion user-centered design principles throughout the product development lifecycle.
What you need to have:
5+ years of experience in UX research, with a significant focus on payments, fintech, or point-of-sale products.
Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
Expertise in various research methodologies, both qualitative and quantitative.
Proven ability to plan, conduct, analyze, and present research findings independently.
Strong analytical and problem-solving skills, with an ability to synthesize complex information into clear and concise insights.
Excellent communication, presentation, and interpersonal skills.
Proficiency with UX research tools (e.g., UserTesting, Qualtrics, Dovetail, Figma).
Experience working in an Agile development environment.
What is nice to have:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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