About your role:
The Server Support Technician is responsible for maintaining, troubleshooting, and optimizing server infrastructure to ensure high availability, performance, and security. This role supports both hardware and software components of servers and collaborates with IT teams to resolve issues and implement improvements.
What you’ll do:
- Diagnose and resolve server-related issues across Windows and Linux, including hardware failures, software bugs, and network connectivity problems.
- Respond to help desk requests and provide technical support to users.
- Maintain accurate records of server configurations and changes.
- Ensure compliance with IT policies and security protocols.
- Work with cross-functional teams to support infrastructure projects.
- Support and enhance daily alert automation workflows
- Ensure documentation remains current and aligned with evolving processes and policies.
- Utilize tools such as Service Point, Moogsoft, SailPoint, Splunk, and App Map for ticketing, reporting, and change management.
Experience you’ll need to have:
- 4+ years of experience in server support in an enterprise environment.
- 4+ years of experience with server monitoring tools and backup solutions.
- Strong knowledge of Windows Server, Linux/Unix, Active Directory, and virtualization technologies (e.g., VMware).
- Associates degree in a related field or an equivalent combination of education, military, and work experience.
Experience that would be great to have:
- Certifications such as CompTIA Server+, Network+, Linux+, or Microsoft Certified Solutions Associate (MCSA) are preferred.
- Experience with scripting languages (e.g., PowerShell, Bash).
- Bachelor’s degree in a related field.
How you’ll work:
- Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
- This role requires use of a computer and audio equipment.
Sponsorship:
- In order to be considered, you must be a US Permanent Resident or US Citizen due to federal contractual obligations.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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