About your role:
At Fiserv, we enable payments and financial services that help clients move money securely and efficiently. The Customer Service Associate will join a support team focused on resolving electronic transaction inquiries and maintaining strong client relationships. This role supports operational reliability and client satisfaction through accurate issue resolution and timely case management.
What you’ll do:
- Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction.
- Provide great experience for clients through active listening, effective communication, and insightful problem-solving.
- Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries.
- Utilize the customer relationship management system to ensure up-to-date and reliable client records.
Experience you’ll need to have:
- 1+ years of experience in a call center or customer service environment.
- High school diploma or equivalent.
Experience that would be great to have:
- Demonstrated stable job tenure of one year or more in each position.
- Experience in a customer-facing call center environment, preferably with merchants or financial institutions.
- Proven experience using customer service software, CRM systems, and relevant technologies.
How you’ll work:
- This role is on-site, and shifts include weekends. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
- This role requires flexibility to work overtime, including weekends and holidays
- This role involves supporting Bank of America as a client. If you have previously worked there, you will need to disclose that information.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
R-10379086
