Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for
Toyota Customer Support Department is looking for a passionate and highly motivated Customer First Analyst. The primary responsibility of this role is to deliver exceptional support experiences by resolving customer issues efficiently and ensuring their satisfaction. Reporting to the Customer Support Manager, the person in this role will support the department’s objective to enhance customer loyalty and drive continuous improvement in service quality.
What you’ll be doing
In this role, you will be the frontline problem solver, turning customer challenges into opportunities for delight. Success means not only resolving issues quickly but also contributing to a culture of continuous improvement and teamwork.
- Take ownership of customer inquiries and provide timely, accurate solutions that exceed expectations
- Collaborate closely with cross-functional teams to identify root causes and implement lasting fixes
- Analyze customer feedback and support trends to recommend process improvements
- Use innovative tools and systems to track, manage, and report on customer support cases
- Drive initiatives that enhance the overall customer experience and support operational goals
- Engage in ongoing learning to stay current with Toyota products, services, and support technologies
What you bring
- Bachelor’s degree that provides a foundation in business, communications, or related fields
- 2+ years of experience where you’ve delivered exceptional customer service or technical support
- Strong problem-solving skills with the ability to analyze issues and develop effective solutions
- Excellent communication skills to engage with customers and internal teams clearly and empathetically
- Proficiency with customer support software and CRM tools
- Ability to work collaboratively in a fast-paced, team-oriented environment
Added bonus if you have
- Advanced degree that deepens your expertise in customer experience or business analytics
- Extra years of experience in automotive or technology support environments
- Specialized skills in data analysis, process improvement, or project management
- Experience working with cross-functional teams to drive strategic initiatives
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition
reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from
Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
The annual base salary range for this position is $87,800.00 - $142,600.00.
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
