Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Comcast’s Communications team shapes and shares stories about how its innovative products and services positively impacts the lives of its customers. We are looking for a talented PR manager to join the team. The successful person will be responsible for helping develop communications strategies, managing proactive and reactive press initiatives, and regularly engaging with media and influencers to establish Comcast’s customer experience leadership position.
In addition, this role includes working in close collaboration with teams across Comcast to support priority business initiatives, identifying and managing customer experience issues as it relates to social media and continuous news cycles. The role will report to the Executive Director of Customer Experience.
Job Description
Core Responsibilities
- Assist with the development and distribution of strategic content, including press releases, media kits, multimedia assets, etc. to effectively communicate and help establish Comcast as a leader in Customer Experience.
- Build strong, trusted relationships with traditional and new media.
- Drive brand reputation through proactive media relations, thought leadership, executive visibility, and community engagement, including events, speaking opportunities, and digital campaigns.
- Create compelling Customer Experience narratives that resonate with national media.
- Collaborate with internal teams exploring new approaches to public relations, including the localization of Customer Experience stories and real-time engagement strategies.
- Ability to distill technical topics into approachable, engaging messages that connect with press, influencers, and consumers.
- Identify and pursue new and creative opportunities that elevates Comcast’s Customer Experience initiatives through influencer partnerships and experiential activations.
- Partner with the digital and social teams to produce compelling multimedia content that showcases how Comcast’s innovations create truly differentiated and impactful customer experiences.
- Ability to anticipate and identify potential communications risks related to customer experiences.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- A collaborative team player with strong interpersonal skills, capable of influencing across teams and business units.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Detail-Oriented; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
