The Product Analyst I role is a great opportunity to grow your career at a premier financial technology firm. As a Product Analyst you will be the primary liaison between Fiserv and our clients as they submit tickets regarding programs or the Fiserv system. You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on client experience, ensuring the highest level of service and quality is constantly delivered to our customers.
Job Responsibilities:
o Work closely with clients and internal partners to troubleshoot, research and resolve client impacting issues
o Take a “Client First” approach by providing consultative servicing to meet client and company objectives
o Cultivate positive relationships with clients and internal partners
o Ensure timely delivery of issue resolution with the ability to communicate to technical and non-technical audiences
o Develop product knowledge and provide service support to clients and internal partners
o Maintain client satisfaction under stressful conditions
o Primarily work typical business hours with the flexibility to work some off-hours including on-call responsibilities
o Willingness to succeed in primary role while openly accepting additional duties as assigned
You Have (Key Requirements / Qualifications):
• A Bachelor’s Degree or equivalent experience
• 3-5 years advanced client support experience, a plus
• Strong verbal and written communication skills
• Strong customer service orientation
• Strong analytical, organizational, and multitasking skills
You Are (Core Competencies):
• Determined to solve complex problems
• A self-starter
• Focused on the client experience
• A team player that works well with others and independently
• Business Acumen
• Not afraid to voice your opinion, but also willing to listen to what others have to say
• Quick to learn and pick up on new concepts
• Continuously seeking opportunities to improve process
• Capable of seeing the big picture and think outside of the box
We Offer (Benefits):
• Career advancement opportunities
o A successful Business Analysis has the ability to move throughout Fiserv. Over the past 2 years, Analysts have become Managers, Consultants, Project Managers, Product Managers, Account Managers, and Account Executives
• Meritocracy
o Our organization defines meritocracy – great work yields great rewards
• A wide range of competitive benefits (Pay, Time off, Healthcare, 401K)
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
Fiserv is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Fiserv provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
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