What does a successful Client Program Manager do at Fiserv?
As a Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.
Specifically, you will be involved in all project intake and client prioritization. Understanding the business objectives and measures of success. Lead the compilation of project requirements and integrated project plan. Liaison between client and Fiserv teams support client initiatives. Manage and oversee client portfolio of projects to ensure successful delivery. Partner closely with product and technology to support cross-client initiatives as the platform changes.
You are a key leader who will lead initiatives to support our client needs and be a liaison with Development and Account Management groups to manage client expectations and resolve technical issues impacting clients. In addition, you will proficiently execute against key business success metrics including financial targets and client experience metrics.
What you will do:
Champion client delivery and service processes to manage initiatives.
Advocate for voice of the customer feedback for client satisfaction.
Develop strong client relationships and identify business support opportunities.
Ensure alignment with organizational partners for business success.
Provide feedback to leadership on new offerings and client needs.
Execute strategies for scaled adoption of products among key customers.
Identify improvement opportunities for efficiency in project methodologies and deliverables.
Manage client projects and serve as a liaison between clients and Fiserv teams.
What you need to have:
Bachelor's degree in business, operations or a related field required.
7+ years of experience in business and IT program and project management
5+ years of experience in the Financial Services Industry preferred
Shown success in effectively driving delivery
Working understanding of business financial practices and accounting
Strong experience in data-driven management, metrics and reporting
Excellent ability to lead and motivate teams of 10+
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
What would be great to have:
Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
Solid thought leadership and the ability to influence others through collaborative efforts
An ability to quickly establish credibility and rapport with a broad set of constituencies
Strong results orientation with demonstrated track record of success to effectively complete tactical activities
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