About your role:
At Fiserv, we are committed to providing exceptional service and support to our clients. As an Application Support Advisor, you will play a vital role in ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability.
What you will do:
- Provide expert-level support for business applications, ensuring maximum uptime and performance
- Troubleshoot and resolve application issues, collaborating with development teams as needed
- Monitor application performance and recommend improvements to enhance efficiency
- Document support activities, maintain detailed logs, and develop user guides
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
What you will need to have:
- 6+ years of experience in application support
- 3+ years of experience in SQL databases
- 6+ years in Windows / .Net application experience
- 3+ years of experience in troubleshooting and resolving technical issues
- 6+ years of an equivalent combination of educational background, related experience, and/or military experience
What would be great to have:
- Familiarity with monitoring and logging tools
- Knowledge of ITIL frameworks and best practices
- Experience with automation and scripting languages
How you’ll work:
- Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role
R-10360888
