Job Description Summary
The Military Field Service role supports USAF Air Combat Command on the F110-GE-100/129 propulsion platforms, providing Operational and Intermediate (O/I) maintenance. The position primarily supports Shaw AFB with roving coverage to Hill AFB, Eglin AFB, and Air Force Reserve locations. The role is accountable for daily management of SQDC—Safety, Quality, Delivery, and Cost—in that order—ensuring resources, processes, and standard work are in place to perform maintenance, repair, and refurbishment of sold and in-service products. Functions with some autonomy, guided by established policies and procedures, with review of end results.
Job Description
Company Intro/About Us:GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We are committed to innovation, safety, and quality, creating a dynamic and inclusive workplace where employees can thrive.
Site, Business, OR Functional Area Overview:At ourcustomer site in Arizona, we foster a collaborative and supportive environment where diverse perspectives are valued. Our team is dedicated to advancing aerospace technology and ensuring the highest standards of safety and quality. We offer competitive benefits.
Role Overview:As a Lead Services Specialist 1 - Customer Service Management, you will act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns. This position is full-time and based on-site, with primary locations inspecificlocation. You will manage customer relationships, provide technical and business support, and lead small projects with low risks and resource requirements.
Additional Duties:
- Act as the single point of contact for customers in assigned regions, product lines, or coverage areas.
- Establish and maintain contact to provide ongoing technical and business support.
- Utilize in-depth knowledge of technical disciplines and analytical thinking to execute policy/strategy.
- Represent the most direct access to internal functions to support the customer.
- Manage staffing and performance development for direct reports.
- Use judgment to propose solutions for complicated manufacturing processes.
- Act as a resource for colleagues with less experience.
- Lead small projects and convey performance expectations.
- Handle sensitive issues and bring team members to consensus.
The Ideal Candidate:The ideal candidate for this role is a proactive and detail-oriented professional with strong oral and written communication skills. They thrive in a collaborative environment and are committed to excellence and continuous improvement.
Required Qualifications:
- Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience with F110 engine technical support).
Preferred Qualifications:
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
Joining GE Aerospace means being part of a team that is dedicated to pushing the boundaries of aerospace technology. Your contributions will have a significant impact on the industry and help us achieve our mission of innovation and excellence. We look forward to welcoming you to our team.
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
#LI-Remote - This is a remote position
