Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The team acts as a liaison between IT and business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability.
About the Role
Key Responsibilities
- Collaborate with business stakeholders to gather reporting requirements and translate them into effective ServiceNow reports and dashboards.
- Create, customize, and maintain ServiceNow reports and Performance Analytics dashboards to track KPIs, SLAs, and operational metrics.
- Ensure data accuracy, consistency, and usability across ServiceNow reporting outputs.
- Analyze reporting data and prepare executive-level presentations using Google Sheets, Docs, and Google Decks.
- Provide insights from reports to support business decision-making and process improvements.
About You
Basic Qualifications:
- 5–8 years of IT experience with strong focus on data analysis, financial forecasting, and ServiceNow reporting.
- Proficiency in Google Sheets for advanced data analysis and Google Slides for building impactful presentations and delivering trainings.
- Ability to translate complex data into actionable insights for business leaders.
Strong communication and stakeholder management skills.
Other Qualifications:
- Experience supporting integrated systems in an enterprise technology environment.
- Exposure to end-to-end project activities including requirements gathering, system configuration, project/issue management, and change management.
- Agile / SCRUM experience.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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