At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description The clicker will assist call center agents by manually launching a call from a computer. This is done by using a specific system, which the clicker will log in to. The clicker simply presses a button to manually launch the call to the agents. This position requires the ability to sit/focus for several hours at a time. Responsibilities: Clicker agent needs to be reliable, and able to log in on the appropriate days and times, to ensure successful business operation for our agents Will be required to have internet access for scheduled days/times Clicker will ensure all calls are going through to the agents Clicker will immediately report any system issues – such as calls not coming in, calls not going through, or inability to log in to system as soon as the issue arises We require: Must be focused/not easily distracted to ensure all calls are being launched English at B2 level (all company systems and communication Available to work on night shifts (from Monday to Saturday 1pm-4 am, 8 hour shifts) and bank holidays. Comfortable with remote work model Location Expectations This role is posted as remote; however, candidates must reside in Poland and have legal authorization to work from a home-based location within the country. Applications from outside Poland will not be considered. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
