Your Impact
The Planning Supervisor is primarily responsible for supervising a high performing team responsible for ensuring product moves through the facility efficiently and effectively. This role helps ensure that performance goals, such as in stock, priorities, and yard volumes are achieved and exceeded by monitoring priorities and alerting the appropriate parties. This role also resolves idle demand due to product not allocating, allowing for product in demand to be shipped to the stores on time. This role monitors and receives calls from the stores and fields any questions regarding shipment dates of product (e.g., calls regarding special order sales (SOS) or store order express (SOE)).
What You Will Do
Drives compliance with daily safety requirements and builds/sustains a culture of safety among subordinates and peers
Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
Communicates clear expectations for associates and provides timely and constructive feedback
Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled
Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews
Holds associates in department accountable to expected behaviors and performance levels
Monitors daily demand requests and priority demand or special orders to ensure shipment; reviews purchase orders on the yard to identify any trailers that need to be received into inventory for cross-dock opportunities
Ensures timely execution of priority requests
Oversees daily plan for Operations inbound goals
Responds to calls and/or emails from stores requesting information on shipments (e.g., special order sales (S.O.S) or store order express (S.O.E.))
Allocates S.O.E (warehouse/store order express) and S.O.S orders to ensure they are shipped by targeted date; checks these orders frequently
Prepares shift turn-over documentation
Processes non-stock demand received at facility
Processes and monitors all special requests communicated through Corporate Team
Monitors waves (i.e., OXD and picking) and communicates any concerns to Planning Supervisor
Monitors and allocates Direct to Customer (DTC) and Transfer Orders
Monitors onsite and offsite storage trailers for demand needs
Monitors and processes idle demand daily
Prepares and maintains training documentation
Manages and executes projects as assigned
Places inbound trailers on hold in the yard (not to be received into inventory) if overstocked with product
Monitors inventory allocation; ensures percentage of building is allocated per performance targets
Researches and closes waves (product to be picked) that are complete in the database
Assists direct reports or Operations with any issues with product that arises (e.g., product not allocating)
Communicates effectively with associates regarding business objectives or current issues
Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
Discusses and resolves issues with and between associates
Participates in the hiring process by initiating job requisitions when appropriate and interviewing prospective candidates
Ensures associates receive proper training
Minimum Qualifications
Bachelor's degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
Preferred Skills/Education
Leadership experience with direct report responsibility
Experience mentoring and coaching others
Experience in a customer service role
Experience using troubleshooting processes to resolve problems
Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time
Experience with software applications such as Excel, Access or Lowe’s DMS system
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
