Overview
Job Summary Details: The Baggage Service Office Agent provides exceptional customer service to passengers experiencing issues with delayed, lost, or damaged baggage. This role involves tracking baggage, processing claims, and coordinating with internal teams and external vendors to ensure timely resolution.
Location: Denver International Airport (MUST BE ABLE TO COMMUNICATE IN ENGLISH)
Payrate: $19.81 Hourly
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications: • Must be 18 years of age or older
• No high school diploma, GED or college degree required
Preferred Qualifications: • One (1) year of prior work experience preferred
(MUST BE ABLE TO COMMUNICATE IN ENGLISH) Primary Responsibilities
Customer Assistance: Meet and greet passengers in baggage claim areas, assist with lost, delayed, or damaged luggage issues.
Baggage Tracking: Log flights and monitor baggage delivery; update records for late-arriving bags.
Claims Management: Initiate and update files for lost, damaged, or stolen baggage using airline systems (e.g., BMAS, SABRE).
Coordination: Work with ramp services and delivery vendors to ensure timely return of baggage.
Communication: Provide airport and airline information to passengers; make baggage arrival announcements.
Compliance: Follow FAA, airline, and company regulations; adhere to safety and security standards.
Miscellaneous Duties: Handle unclaimed luggage, prepare delivery orders, and maintain accurate documentation.
Skills
Strong customer service and communication skills.
Ability to work under pressure and multitask.
Familiarity with airline systems and baggage handling processes.
Basic computer and data entry skills.
(MUST BE ABLE TO COMMUNICATE IN ENGLISH)
Work Environment
Airport-based, often requiring flexible shifts (including weekends and holidays).
Physical activity: lifting baggage, standing for long periods.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88N, LS, AB, 0481, 2T2X1
ABM will accept applications for this job until 12/06/2025
