What does a great Account Manager do at Fiserv?
As an Account Manager at Fiserv, you will have enterprise-wide responsibility for ensuring quality delivery and support of all products and services are provided to assigned clients. You will manage and develop operational relationships for assigned clients, driving client satisfaction with service delivery. Your role will involve partnering with Relationship Managers to embody Fiserv values in all interactions, resulting in increased client satisfaction, revenue growth, and new client potential.
What you will do:
Utilize consultative approach to maximize client’s growth & profitability
Ensure timely and accurate implementation of client projects
Enhance client relationships and retention
Meet or exceed the targeted goal of client satisfaction
Work to prevent and resolve enterprise problems effectively
Work with industry leading financial institutions operating in complex banking environments
What you will need to have:
8+ years of an equivalent combination of educational background, related experience, and/or military experience
8-10 years’ experience in banking/financial technology or financial industry
8-10 years’ experience in customer service/contact, preferably in a financial institution environment
Extensive experience in conducting face-to-face relationship-based meetings
Proven track record of effectively managing and developing client relationships
What would be great to have:
Certification in Customer Relationship Management
Experience in implementing process improvements to enhance client satisfaction levels
Knowledge of financial services regulations and compliance requirements
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