What does a great Account Manager do at Fiserv?
A great Account Manager at Fiserv owns the operational relationship with assigned financial institution clients, ensuring on-time delivery, reliable maintenance and escalation resolution for the Core platform and related services. You will coordinate across implementations, product, development and support teams to remove friction for clients, escalate operational issues, and convert client feedback into concrete improvements — all while acting as the primary client contact and advocate for operational excellence.
What you will do:
- Oversee delivery and maintenance of products and services for assigned enterprise clients, ensuring projects meet scope and timelines.
- Lead account planning with Client Partners and translate plans into operational activities and milestones.
- Serve as primary escalation point: coordinate internal teams to resolve operational and technical issues.
- Drive client satisfaction by tracking and reporting performance metrics and executing corrective action plans.
- Manage implementations and conversions, providing proactive planning and on-site or virtual client engagement.
- Analyze client surveys and feedback with the Client Partner to identify improvement areas and implement action plans.
What You Will Need To Have:
- Bachelor’s degree OR 5+ years of similar experience in banking/financial technology.
- 5+ years’ experience in the banking or related financial services industry.
- 3+ years’ experience in customer service or client-facing roles managing ongoing client relationships.
- Ability to travel 10%–20% as required for on-site client engagement.
- Proficiency with MS Office applications (Excel, PowerPoint, Word) and experience producing client reports.
What Would Be Great To Have:
- Project management experience (formal training or hands-on delivery of implementations).
- Knowledge of Fiserv systems, ideally a Fiserv Core or ancillary products.
- Experience working with executive stakeholders and cross-functional technical teams.
- Strong analytic thinking and negotiation skills to drive issue resolution and service improvements.
R-10371857
