The Role:
The Employee Journeys Lead will serve as the strategic owner and operational excellence driver for all critical employee lifecycle touchpoints at General Motors. This role will establish and lead the Employee Journeys Center of Excellence (COE), ensuring seamless, consistent, and exceptional employee experiences across key lifecycle events like onboarding, offboarding, job changes, and major life events. The position requires a customer-centric leader who can design, implement, and continuously optimize journey experiences that strengthen employee engagement, retention, and organizational culture.
Key Responsibilities:
- Develop and execute the enterprise-wide Employee Journeys strategy, aligning with GM's talent and culture objectives
- Establish the Employee Journeys COE as the authoritative source for journey design, standards, and best practices
- Champion employee experience innovation and continuous improvement across all journey touchpoints
- Own end-to-end design and optimization of core employee journeys
- Create standardized, scalable journey frameworks while allowing for personalization based on employee needs
- Develop journey mapping, process documentation, and experience standards for each touchpoint
- Establish service level agreements and quality metrics for all journey experiences
- Implement feedback loops and continuous improvement processes to enhance journey effectiveness
- Partner with IT, Legal, Benefits, Payroll, Security, and other stakeholders to ensure seamless journey execution
- Collaborate with global HR teams to ensure consistent journey delivery across all GM locations
- Work closely with Global Mobility to optimize visa, work authorization, and relocation experiences
- Establish clear escalation paths and issue resolution processes for complex journey challenges
- Evaluate, implement, and optimize technology solutions that enhance journey experiences
- Partner with HRTO to leverage automation and self-service capabilities
- Develop comprehensive metrics and reporting frameworks to measure journey effectiveness and employee satisfaction
Experience:
- 5-7 years of experience in human resources, employee lifecycle management and/or journey design principles
- Strong background in process improvement, change management, and operational efficiency
- Demonstrated ability to build and lead teams, influence without authority, and drive results through others
- Experience with HRIS systems, journey management platforms, and digital workplace tools
- Understanding of diverse employee needs and global workplace considerations
- Solutions-oriented mindset with strong problem-solving capabilities
- Detail-oriented with ability to manage multiple complex projects simultaneously
Compensation:
The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
- The salary range for this role is $85,100 - $135,900. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
