Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
You are a highly motivated, passionate, detail-oriented individual who is a team player and strives to attain their professional best. You are [figuratively] flexible, resourceful, have exceptional listening skills, and a positive attitude. You are responsible for processing all circuit and equipment customer sales orders in a timely manner. You deliver information and resolve issues as a priority with accuracy, while developing strong relationships with internal/external customers; these relationships require you to be a Nitel service offering knowledge expert. You have strong customer service skills and are dedicated to going above and beyond for the customer in every situation. You are comfortable in an “all hands-on deck” environment, love solving problems and thrive in a fast-changing culture.
Job Description
Core Responsibilities
- You will be responsible for the following actions on all customer requested orders for new and changed services; this includes managing internal and external escalations for pre-order and post-order issues:
- Meet quality, productivity, turnaround time and other expectations
- Maintain an in-depth knowledge of Nitel products and services
- Help ensure continuous improvement of processes and customer service
- Ensure data accuracy of information in order database system
- Build all ‘deals’ with adherence to department guidelines and processes
- Submit order requests to vendors via email, official order forms, Access Service Requests, or online ordering portals, and monitors for order acknowledgment or confirmation
- Investigate and respond to inter-department inquiries
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
What you’ll bring to succeed
- Experience in a fast-paced customer service role or office work experience with web-based tools and data entry
- Excellent communication skills
- Advanced English Speaker B2+
- Proficiency with Microsoft Office Suite
- Initiative, strong organizational skills, and great attention to detail
- Telecom/Networking Experience a plus but not necessary
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
