Overview
Position Overview
The Senior Manager, Enterprise Collections Strategy will lead the development and execution of enterprise-wide collections strategies to maximize cash flow and improve overall receivables performance. This role is responsible for overseeing collections operations, partnering closely with Operations and Finance teams, and serving as a key liaison with FP&A to ensure cash flow targets are achieved. The ideal candidate will bring expertise in collections management, process optimization, and data-driven decision-making, with strong relationship-building and influencing skills to drive strategic outcomes across the organization. Experience with Oracle Advanced Collections is essential to effectively design, implement, and optimize enterprise collections practices.
Benefit Information:
ABM offers a comprehensive benefits package. For more details, visit ABM Team Member Benefits | Staff & Management.
Key Responsibilities
Collections Strategy & Execution
- Develop and implement the enterprise collections strategy to optimize cash collections and minimize past-due balances.
- Drive consistency and standardization across collections practices, policies, and procedures.
- Leverage Oracle Advanced Collections functionality to manage, monitor, and improve collections processes.
- Use data analytics to monitor collections performance, identify trends, and recommend improvements.
- Ensure alignment of collections strategy with broader business and financial objectives.
Operations Leadership & Influence
- Partner with Operations leaders to embed collections strategies into day-to-day business processes.
- Build strong, trust-based relationships with stakeholders across Operations to influence behaviors that support improved payment performance and dispute resolution.
- Act as a change champion, guiding Operations teams toward shared accountability for receivables outcomes.
FP&A Partnership
- Serve as a strategic liaison with FP&A, ensuring accurate cash flow forecasting and alignment with collections outcomes.
- Provide insights into collections performance and risks that may impact financial planning.
- Support scenario modeling and business planning through collections data and analysis.
Stakeholder Engagement & Governance
- Collaborate with Finance, Sales, and Customer Support teams to resolve escalated collections issues.
- Drive governance and compliance across collections activities, ensuring adherence to company policies and regulatory requirements.
- Present collections strategy updates, performance results, and improvement initiatives to senior leadership.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business, or related field; MBA or equivalent preferred.
- 8+ years of experience in collections management, credit risk, or financial operations, with at least 3+ years in a leadership role.
- Proven experience designing and executing enterprise-level collections strategies.
- Hands-on expertise with Oracle Advanced Collections (required).
- Strong financial acumen, with deep knowledge of cash flow management and forecasting.
- Proficiency with ERP/financial systems (e.g., Oracle Financials, SAP, or NetSuite) and advanced Excel/analytical skills.
- Excellent communication, influence, and stakeholder management skills, with the ability to build strong cross-functional partnerships.
- Experience with process improvement methodologies and technology enablement for collections is a plus.
Competencies
- Strategic Leadership – Ability to design and lead enterprise-wide collections strategies aligned to business goals.
- Influence & Relationships – Builds trusted partnerships and uses influence with Operations and other stakeholders to drive results.
- Financial Insight – Strong understanding of cash flow, forecasting, and collections impact on financial health.
- Oracle Expertise – Skilled in leveraging Oracle Advanced Collections to optimize collection performance.
- Operational Excellence – Skilled in process optimization, automation, and performance measurement.
- Collaboration – Effective partner to FP&A, Operations, and other stakeholders to ensure shared success.
- Results-Oriented – Focused on delivering measurable improvements in collections
