What does a successful Implementation Analyst do at Fiserv?
As a successful Implementation Analyst, you will coordinate directly with customers and multiple internal teams to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
What you will do:
- Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded
- Report customer project accomplishments and deliverables to management
- Review and approve card program changes and trend opportunities for department development
- Manage non-routine, complex processing and change requests
- Act as the Project Lead for various initiatives - both internal and external, using Project Management best practices and skills
What you will need to have:
- A minimum of 3-5 years’ experience in a customer support role in software, financial or information services
- Must understand secure and non-secure card personalization requirements per industry standards
- Excellent time management, organization, and planning skills are essential
- Able to set priorities, influence others, and manage customer expectations
- Demonstrated success in customer relationship management
- Self-starter with a demonstrated ability to achieve results as part of an effective team and ability to effectively prioritize and multi-task under deadlines
- Excellent verbal, written, presentation and interpersonal skills
- Strong project management skills
What would be great to have:
- Bachelor’s degree in business, technology or a related fields, or an equivalent combination of education, work and/or military experience
- Experience building and enhancing positive working relationships with key Fiserv client institutions, processors and internal stakeholders
- Experience preparing and maintaining detailed project plans, status reports and issues logs
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You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
R-10380915
