Overview
Position Title:
IT Director, Technology Platforms
Essential Functions
Strategic and Team Leadership:
Define and execute platform strategy and roadmap in alignment with business objectives; Ensure disaster recovery and business continuity strategies are in place; Manage, lead and mentor a high impact team; Oversee multiple technology projects simultaneously to ensure scope, budget and timelines are met while proactively mitigating risks and planning for steady state support; Promote a culture of innovation, automation and continuous learning; Drive talent development; Manage the team budget and cost optimizations.
Platform Management, Operations and Governance:
- Oversee end to end operations, processes, compliance controls; Lead technical design and systems integrations, taking into consideration platform availability, scalability, performance, security; Contribute as a hands-on senior architect as needed; Establish and continuously improve on standards, best practices; Maintain detailed architectural, design, configurations, operational procedures documentation; Manage releases per ABM change management policy and ITIL processes and guidelines; Provide key platform updates, reports, to stakeholders as needed; Define and monitor KPIs related to platform performance and user satisfaction; Operate a governance mechanism to establish effective controls for operations, measure and track quality of service.
• Vendor and Stakeholder Management - Work closely with Sourcing to manage strategic vendors, contracts, licenses and relationships; Manage 3rd party budget, spend and invoices; Collaborate with vendors and service providers to ensure effective implementation of the tools, services, and software.
• Compliance and Risk Management – Comply with ABM Code of Conduct; Ensure the portfolio of platforms comply with IT policies, procedures and any industry regulations where applicable; Implement and manage platform health, security vulnerabilities, threats and remediation strategies; Participate in internal and external audits.
Qualifications – Education & Experience
• Bachelor’s degree in Information Technology, Computer Science, or a technology related field.
• 15+ years of experience in IT
• 10+ years in Leadership responsibilities, with proven track record of leading high-performance teams of 5+ team members
• Strong foundation in engineering or software development methodologies required.
• Expertise with ITIL practices and ticketing systems, such as Service Now
• Proficiency with configuring and managing platforms such as Microsoft Endpoint Manager Intune, Workspace One (UEM, Intelligence), SCCM, Sharepoint, M365 Suite of products, video conferencing.
• Expertise in modern device management, endpoint security and application delivery
• Knowledge of Windows, macOS, iOS and Android device management
• Proven experience managing the lifecycle of enterprise devices including provisioning, configuration and compliance enforcement for BYOD and corporate owned.
• Experience with implementing access policies, authentication mechanisms, including integration with SSO, Active Directory, Azure AD and other identity providers
• Experience with managing application policies to secure company data on managed and personal devices
• Experience with scripting (e.g. Powershell, Python)
• Experience with successful implementation of Windows Autopilot.
• Experience with building custom OS images for Windows and macOS systems (implementing GPOs, integrating hardware drivers, firmware)
• Understanding of enterprise networking, VPNs and Cloud services
• Experience with colocation, SaaS and Managed Service Providers
• Demonstrated ability to negotiate and manage software license and managed service contracts
• Strategic thinking and vision with a focus on operational efficiency and user experience.
• Proven experience with reporting, monitoring and managing operational SLAs, Metrics, KPIs
• Strong project/program management skills with experience leading multiple projects.
• Self-starter, willing to take initiative.
• Strong work ethic coupled with sense of ownership and accountability for one’s work.
Qualifications – Other Skills, Abilities & Knowledge
• Exceptional leadership skills
• Excellent communication, customer service and problem-solving skills.
• Strong interpersonal skills and ability to influence other team members both internally and externally.
• Ability to manage and resolve conflict.
• Strong analytical, organizational, conceptual thinking, execution skills with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to manage and handle complex issues in a professional manner.
• Ability to lead technical discussions and transition from high level to details seamlessly
• Ability to multi-task, prioritize and handle multiple requests
• Experience with BYOD policies and Zero Trust architecture
Working Environment and Travel Requirements
This is an onsite role with 30% travel and on call requirements.
