Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
We are seeking motivated, enthusiastic, and sales-driven agents to join our dynamic Change of Service Team. Change of Service Agents are responsible for driving key business sales growth and revenue growth by accurately and confidently handling diverse types of direct customer inquiries including but not limited to billing inquiries, technical problem solving, and handling sales opportunities. In addition to driving sales, Change of Service Agents are expected to proactively address all customers' needs as well as being a strong advocate for our customers' overall experience. Key skills include strong problem solving, relationship building, communication, sales skills, and the ability to thrive in a fast-paced environment.
Hours of Operation: 7am-midnight (est time) Monday-Saturday
Sunday closed
Job Description
Core Responsibilities
Sales & Customer Engagement:Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques,identifyingneeds, overcoming objections, and recommending tailored solutions.
Customer Support & Relationship Building:Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication andaccurateinformation.
Product & Process Expertise:Educate customers on products and services using available tools and resources while adhering toestablishedsales and operational processes to ensure consistency, compliance, and quality.
Professionalism & Integrity:Maintaina respectful, friendly, and professional demeanor. Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII).
Communication & Interpersonal Skills:Demonstratestrong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations.
Adaptability & Growth Mindset:Operateeffectively in a fast-paced, dynamic, and virtual environment. Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings.
Technical Proficiency:Navigate multiple systems efficiently, process transactions accurately, andutilizestandard office tools (keyboard, mouse, headset) tomaintainproductivity.
Reliability & Flexibility:Maintainconsistent and punctual attendance. Be available for nights, weekends, variable schedules, and overtime as needed, whiledemonstratingwillingness to take onadditionalresponsibilities.
Employees at all levels are expected to:
Know yourstuffbeenthusiastic learners, users and advocates of our game-changing technology,productsand services, especially our digital tools and experiences.
Disclaimer:This information has been designed toindicatethe general nature and level of work performed by employees in this role. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties,responsibilitiesand qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Customer-Focused; Workplace Organization; Professional Etiquette; Accountability; Adaptability; Self Motivation; Communication; Critical Thinking Problem Solving
Salary:
Base Pay: $16.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Total Target Compensation (Base Pay plus Targeted Commission): $17.92 USD
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Some High School Coursework
Certifications (if applicable)
Relevant Work Experience
0-2 Years
