What does a successful Risk and Controls Senior Professional do?
Join the Client Assurance team at Fiserv, delivering external assessment and oversight services for our most strategic and visible clients. You will support PCI and SOC frameworks and work across enterprise teams to ensure consistent, auditable controls and an exceptional oversight experience for clients worldwide.
What you’ll do:
Monitor and enforce adherence to internal company controls, frameworks, and standards in partnership with Enterprise Risk and Controls (ERC), Business Management, Product Management, Infrastructure Management, HR, Legal, and other key stakeholders.
Facilitate and participate in periodic internal assessments to identify operational, security, and IT risks that could impact the company or its clients.
Support corporate, third-party and client audit engagements by gathering and reviewing evidence, preparing control documentation, and ensuring findings are communicated promptly to executive leadership and relevant departments.
Assess and advise on how business units address evolving internal and external standards, controls, and frameworks—promoting consistency and sharing best practices to drive enterprise-wide solutions.
Proactively identify control gaps, propose remediation approaches, and lead initiatives (including early testing, automation and project management) to strengthen the risk and compliance posture.
Design and maintain dashboards and analytic reports to summarize assessment results and track remediation status.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
3+ years of experience assessing IT general controls (change management, identity and access management, and vulnerability management).
Experience navigating technical environments with ability to translate concepts into business requirements.
Strong analytical and critical thinking skills, with the ability to synthesize complex information and communicate it clearly.
Prior project management experience with the ability to collaborate and influence cross-functional teams.
Demonstrated ability to take initiative and drive work forward with minimal supervision.
Bachelor’s degree in: Business, Finance, Management, Information Technology, or related field.
4+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
Hands-on automation or scripting skills (Python, PowerShell) and experience automating workflows.
Experience in data analysis and dashboarding using Power BI, SQL, and Excel for executive reporting.
Experience with GRC and audit platforms (Archer, ServiceNow GRC, AuditBoard).
Experience in IT/internal, PCI and SOC audit frameworks, controls testing, evidence collection, remediation tracking and reporting processes. Good understanding of process and integration flows from a technical standpoint.
Drives organizational change by influencing others, challenging the status quo, and fostering a culture of continuous improvement.
Demonstrates a growth mindset and actively seeks opportunities to develop new skills and expand knowledge.
Project management/Process improvement certification in Six Sigma, Lean.
How you’ll work:
This role is on-site Monday through Friday in Omaha, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
This role requires the use of a computer and audio equipment.
You will work an assigned schedule of 8am – 5pm or 9am – 6pm CST.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
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