Description
Position Overview:
The Applications Support Manager is responsible for leading and managing a large, enterprise-scale Applications Support team that delivers Tier II support for Consular Affairs (CA) IT systems and applications. This includes oversight of web applications, client/server systems, unique imaging and archiving applications, and specialized server-based software supporting multiple mission functions. The Applications Support Manager ensures consistent service delivery, operational excellence, and effective coordination with Tier III engineering teams to resolve complex issues. This role requires strong leadership across a high-volume, multi-technology environment and deep experience managing application lifecycles in alignment with Software Development Life Cycle (SDLC) best practices.
Primary Responsibilities:
Lead and manage a large Applications Support team providing Tier II support across a wide portfolio of enterprise CA applications, including web, client/server, imaging, archiving, and specialized application systems.
Oversee high-volume incident resolution, root-cause analysis, ticket prioritization, and escalation management in coordination with Tier III engineering teams.
Ensure application availability, performance, and reliability across domestic and global operations.
Manage full SDLC-aligned support processes, ensuring proper documentation, version control, release readiness, and change management adherence.
Direct daily operational activities, including patch deployments, release support, upgrades, maintenance windows, and sustainment tasks.
Partner with development, QA, infrastructure, and O&M teams to support new software releases, modernization efforts, and system enhancements.
Establish and enforce standardized procedures, troubleshooting guides, workflows, and knowledge base content to ensure consistent support quality.
Track performance metrics and service levels; produce customer-facing status updates, operational reports, and trend analyses.
Recruit, mentor, and lead a large, diverse staff of application support analysts, ensuring alignment to mission objectives, staffing coverage, and team development.
Basic Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Management or a related field and 8+ years of relevant experience (or 4 additional years of experience in lieu of degree).
ITIL Intermediate Level Certification (or higher).
Minimum five (5) years of experience supporting modernized and/or legacy applications and managing a large applications support staff with responsibilities comparable to this task order.
Demonstrated experience managing application support operations across Tier I, Tier II, and Tier III escalation channels.
Strong experience supporting web-based, client/server, and service-oriented applications in production environments.
Hands-on expertise with incident, problem, and change management processes in accordance with ITIL best practices.
Proven ability to coordinate complex release cycles, including regression testing, version control, deployment validation, and post-release monitoring.
Demonstrated experience with SDLC methodologies (Agile, SAFe, Waterfall, hybrid) and operational sustainment of applications throughout their lifecycle.
Experience managing and prioritizing large ticket volumes using enterprise service management tools (e.g., ServiceNow, Remedy, Cherwell).
Proficient in coordinating across development, QA, infrastructure, cybersecurity, and O&M teams to ensure cross-functional alignment.
Demonstrated ability to mentor, coach, and develop junior and senior application support analysts.
Strong communication skills with the ability to brief executives, customers, and technical leadership.
Preferred Qualifications:
SAFe Agile certification.
CompTIA Security+ certification.
Experience managing large teams in enterprise or government application ecosystems.
Previous experience supporting U.S. Department of State (DoS) programs, systems, or mission environments is highly preferred.
Experience with application monitoring platforms, log analysis, and performance tuning practices.
Experience guiding teams through modernization efforts, cloud transitions, or major upgrade cycles.
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Original Posting:
November 17, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $126,100.00 - $227,950.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
