What does a successful Customer Success Agent do?
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation.
Hours: Monday to Friday 13:30 -22:00
What you will do:
Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.
Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required
Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls
Utilize our in-house systems to provide the best customer service experience.
Build and maintain key relationships with merchants and credit card holders.
What you will need to have:
Strong verbal and written communication skills
Excellent problem-solving abilities
Ability to work efficiently in a fast-paced call centre environment
High level of attention to detail
Proficiency with computer systems and basic software applications
What would be great to have:
Prior experience in a customer service or call centre role
Knowledge of the financial services industry
Ability to handle challenging customer interactions with professionalism
Understanding of payment processing systems
Bilingual abilities
R-10381380