About this role:Wells Fargo is seeking a
Lead Digital Product Manager (Product Owner) to help support our existing Contact Center Technology Applications and assist in the transformation to a new cloud-based platform. In this role, the Product Owner will be tasked with leading a team to realize the organization's business outcomes. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:- Lead the development and execution of complex IVR/IVA business plans, programs and initiatives which have impact across the enterprise with broad impact
- Act as key participant in large-scale planning
- Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
- Partner with peer Product Owners, enablement team members, and stakeholders to care for change readiness and communication
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
- Lead efforts and teams and serve as a peer mentor
Required Qualifications:- 5+ years of digital/IVR/IVA product management experience
- 5+ years of experience working in Product organization in the capacity of a Product Owner delivering software/application development changes aligned to the Software Development Lifecycle (SDLC)
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- 3+ years of experience delivering complex enterprise-wide information technology solutions
- Experience with Contact Center Applications such as IVR and Routing systems or platforms
- Experience with data and performing necessary analytics to conceptualize business case value
- Experience working on Digital products in close integration with other channels (Voice Channel, Digital, CRMs)
- Spanish language proficiency
Job Expectations:- This position offers a hybrid work schedule
- Ability to work on-site at one the posted work location
Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $206,000.00
Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:25 Nov 2025
* Job posting may come down early due to volume of applicants. We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
