Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Auto Reinspector, you will, within defined guidelines and framework, ensure a quality auto repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validate reported findings and provide an objective subject matter expert (SME) knowledge to the Physical Damage (PD), Claims community and Third-Party vendors. You will drive USAA’s financial strength by measuring and reporting estimate accuracy for PD Claims and Third-Party vendors. You will complete work assignments and resolve problems independently.
This is a field-based role in the Dallas Metro, TX area. Candidates who are willing and able to work in the Dallas Metro, TX area are encouraged to apply.
What you'll do:
Measure physical damage estimate accuracy through conducting thorough, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection (Staff, STARS, Independents and Third-Party vendors).
Report reinspection/audit findings on payment accuracy and compliance by method of inspection (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.
Participate in ad-hoc audits and/or market audits in partnership with Claims Stakeholders.
Conduct Post Quality repair inspections and report findings of automobiles repaired through the STARS program.
Provide objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.
Create awareness and drive understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.
Serve as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.
Apply proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.
Provide subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles utilizing CCC and USAA guidelines.
Support workload surges and/or deploy to reinspect/audit Catastrophe estimate accuracy.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
2 years related auto physical damage estimating experience.
Currently possesses ICAR Platinum Status.
Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver’s license.
Working knowledge of Microsoft Office applications (Outlook, Word, Excel).
What sets you apart:
6 or more years related auto physical damage experience.
Expert knowledge of CCC1 estimating platform.
Experience working for an insurance carrier.
Willingness and ability to travel at least two weeks per month.
Previous or current Auto Service Department or Body Shop experience.
Insurance designations (i.e., CPCU, SCLA, ASE, etc.).
Reside within 50miles of the Dallas Metro, TX area.
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $77,120 - $147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
