About your role:
You will lead a delivery team responsible for building and operating the Implementation Hub platform at Fiserv, an omnichannel commerce orchestration solution that enables fast, developer-friendly integrations and unified APIs. You will drive delivery, operational excellence, and continuous improvement to reduce time-to-market and operational costs for merchant clients. The role focuses on reliability, incident reduction, and accelerating secure commerce experiences.
What you’ll do:
- Lead and develop a production development team focused on Implementation Hub, setting technical direction and maintaining high team engagement and performance.
- Manage production incident response, including triage, root cause analysis, and driving fixes to closure within committed SLAs.
- Develop and implement a comprehensive operational strategy to improve production performance and reduce client-impacting defects.
- Participate in code and data deep-dives with a hands-on approach to diagnose and remediate defects.
- Drive process and tooling improvements to increase productivity, ensure high-quality fixes, and prevent recurrence.
- Oversee production deployments and establish post-implementation validation cadence to ensure zero deployment impacts to live clients.
- Partner with core architecture, infrastructure, business operations, and integrations teams to maintain application health and resolve client issues.
- Analyze operational metrics and maintain an Operational Scorecard and KPIs to inform continuous improvement and forecasting.
- Manage resource planning, capacity forecasting, and workload distribution for the team.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 13+ years of experience in Java development, including performance tuning and JVM diagnostics.
- 13+ years of experience designing and implementing microservices architectures, RESTful APIs, and API orchestration.
- 10+ years of experience with cloud platform operations and deployment (serverless computing and containerized packages).
- 10+ years of experience in Spring Framework and Spring Boot.
- 10+ years of experience in payments and high-volume transaction processing systems.
- 8+ years of experience with relational databases and data integrations (Oracle, SQL Server, MySQL) and advanced SQL.
- 8+ years of experience with CI/CD and developer tooling (Git, Maven, Gitlab), and collaboration tools (JIRA, Confluence).
- 8+ years of equivalent combination of educational background, related experience, and/or military experience.
- Higley experienced in Agile methodology.
Experience that would be great to have:
- Experience with API management platforms, i.e. Apigee, and API gateway patterns.
- Experience using security and code-quality scanning tools such as SonarQube, Fortify, and WebInspect.
- Experience in integration and load testing tools such as Postman and JMeter.
- Experience with observability and monitoring stacks (Dynatrace, Prometheus, Grafana) for production systems.
- Proven stakeholder management and executive communication experience when resolving cross-functional production incidents.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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