Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
The Client Service and Regulatory Communications team plays a critical role within Schwab’s Central Marketing organization, ensuring clients receive clear, timely, and compliant account-related communications. We collaborate across business units to deliver messages that build trust and strengthen the Schwab brand. While our content is non-promotional, it is never impersonal—our communications are approachable, empathetic, and designed to create a genuine human connection. By anticipating client needs and putting them at the center of every message, we reinforce Schwab’s commitment to being a trusted partner and delivering an exceptional client experience.
As a Manager, you’ll be at the forefront of regulatory and crisis communications—guiding clients through critical moments such as market volatility and natural disasters. Your expertise will help safeguard client trust and strengthen relationships when it matters most. We foster a culture of collaboration, inclusion, and innovation, giving you the opportunity to work alongside passionate professionals who are committed to doing what’s right. In this role, you’ll make a meaningful impact, influence strategic decisions, and help shape the client experience during pivotal times.
What You’ll Do
- Lead development of client service and regulatory communications that meet business, brand, and compliance standards—often under tight deadlines.
- Manage high-impact, visible projects and present outcomes to senior leadership.
- Serve as a consultative partner to internal stakeholders, guiding communication strategy and execution.
- Build strong relationships with cross-functional teams, including operations, product managers, copywriters, and compliance.
- Streamline processes for creative development, production, and compliance review.
- Advocate for a clear, client-first experience in every communication.
- Contribute to a collaborative, engaged, and supportive team culture.
Please Note: This is an on-site role at one of the specified Schwab locations where the role is posted to foster collaboration and team engagement.
What you have
To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 5+ years of corporate communications, editing and/or work in client experience.
- Flexibility to work outside standard hours, including occasional weekends and holidays, is essential.
Preferred Qualifications:
- Passion for clear, compelling communication across all channels, including what is being said and how it is being expressed.
- Demonstrated ability to take full ownership of outcomes, identify and correct issues autonomously, and drive work to completion.
- Exceptional writing and editing skills.
- Proactive self-starter with strong decision-making and problem-solving abilities.
- Skilled at managing multiple projects and competing deadlines with precision.
- Strong analytical ability to align communications with business objectives and client experience.
- Eager to learn Schwab products, services, regulatory requirements, and creative processes.
- Collaborative team player committed to delivering outstanding client communications.
- Experience creating client-centric communications across diverse channels (email, direct mail, digital, etc.).
- Ability to translate complex regulatory and procedural requirements into clear, client-friendly messaging.
- Meticulous attention to detail and ability to work independently.
- Skilled at influencing outcomes through collaboration and persuasion.
- Experience developing creative briefs.
- Bachelor’s degree or equivalent required.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
