About your role:
At Fiserv, we are committed to providing exceptional service and support to our clients. As an Application Support - Sr Professional I, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability.
What you'll do:
- Provide expert-level support for business applications, ensuring maximum uptime and performance.
- Troubleshoot and resolve complex application issues, collaborating with development teams as needed.
- Monitor application performance and lead initiatives to improve efficiency and reliability.
- Document support activities, maintain detailed logs, and develop user guides and training materials.
- Mentor junior support staff and provide technical guidance to enhance team capabilities.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 4+ years of experience in application support
- 2+ years of experience in SQL databases
- 2+ years of experience in troubleshooting and resolving technical issues
- 4+ years of an equivalent combination of educational background, related experience, and/or military experience
Experience that would be great to have:
- Familiarity with monitoring and logging tools
- Knowledge of ITIL frameworks and best practices
- Experience with automation and scripting languages
R-10381202
