Compensation Range:
Annual Salary: $50,790.00 - $68,570.00
Position Summary
Under the supervision of the Director/Center Director of Campus Operations, the Associate Center Director, Campus is responsible for developing and managing onsite and online academic programs in collaboration with community college partners. This role serves as a strategic liaison to strengthen transfer pathways, enhance articulation agreements, and foster institutional relationships that support student success. The position leads outreach and recruitment efforts, coordinates program logistics, oversees daily operations, and provides leadership to ensure compliance, team development, and continuous improvement. The manager also represents the university in regional partnerships and community engagement initiatives, working collaboratively across departments to align academic offerings with local workforce and educational needs.
Essential Functions:
- Develop and manage onsite and online cohort programs aligned with community college partnership needs.
- Identify and expand academic program offerings and transfer pathways in collaboration with Porterville College and other CC partners.
- Maintain and enhance articulation agreements and transfer initiatives, including tuition reduction strategies for non-ADT eligible students.
- Serve as liaison with community college leadership, academic departments, veteran’s centers, and student support services.
- Attend and actively participate in CC advisory boards, partnership meetings, and program development sessions.
- Build and maintain strong relationships with CC stakeholders, including Deans, Presidents, Counselors, and Transfer Centers.
- Act as a recruiter for onsite programs; organize at least three engagements per month (e.g., classroom presentations, campus events, hosted info sessions).
- Represent NU at external community events to build brand visibility and expand local partnerships.
- Visit satellite campuses regularly to recruit, support programs, and attend student-centered events (e.g., Welcome Week).
- Oversee daily operations of onsite and online programs and manage course creation, scheduling, and room assignments at the community college
- Serve as acting department lead in the absence of the Center Director.
- Lead team meetings and represent the department in Student Services Leadership Team sessions.
- Monitor team schedules, attendance, and payroll/timecard submissions.
- Foster a culture of excellence, inclusivity, and collaboration through initiatives, team-building, and open communication.
- Provide ongoing coaching, mentorship, and professional development through individual development plans and performance reviews.
- Plan and deliver training programs to enhance both technical and soft skills across the team.
- Contribute to short- and long-term strategic planning aligned with academic and operational goals.
- Ensure regulatory compliance and uphold university standards, policies, and procedures.
- Evaluate team performance through data and metrics to improve service delivery and student outcomes.
- Conduct internal audits and provide coaching to support quality assurance and accreditation compliance.
- Engage in interdepartmental collaboration to ensure cohesive decision-making and student-centered solutions.
- Act as an escalation point for student concerns and coordinate with appropriate university departments to resolve issues.
- Assist in the development of operational reports and share findings with Center and Senior Directors.
- Support strategic initiatives, special projects, and continuous improvement efforts in collaboration with leadership.
- Partner with local government agencies, businesses, and civic organizations to promote NU programs and build partnerships.
- Other duties as assigned by the Director/Center Director, Senior Director, or AVP.
Supervisory Responsibilities:
Supervisor duties to include:
- Direct oversight of at least one (1) team member.
- Hire, train and develop Campus Support Specialists, Laboratory team members, and other Campus Operations staff.
- Implement and lead individualized development plans for all team members.
- Direct oversight for all performance management actions inclusive of direct coaching, performance action delivery, and termination of team members.
Requirements:
Education & Experience:
- Bachelor’s degree in management, business, human behavior, psychology, or marketing required. Master’s degree preferred.
- Minimum of six (6) years’ experience, and one (1) year of supervisory experience in administrative management, preferably in higher education.
- Experience in higher education administration, facility maintenance or finance.
Competencies/Technical/Functional Skills:
- Ability to handle multiple tasks in a demanding environment.
- Demonstrated ability to motivate and provide leadership and training in complex areas.
- Established problem-solving abilities and resource application.
- Able to professionally represent the University in marketing and public relations activities.
- Organization and follow through.
- Analytical and logical thinking skills.
- Strong communication skills; both verbal and written
- Knowledge of academic and business workings of a higher education institution.
- Knowledge of University policies and procedures.
- Ability to work independently in a leadership role and foster a cooperative spirit within a large and/or small team of diverse cultures and across the organization at all levels.
- Knowledge of leadership principles and practices.
- Working knowledge in building teams.
- Ability to resolve conflict and performance manage team members as appropriate.
- Ability to coach to improve development and skills.
- Skill in verbal and written communication.
- Ability to problem-solve.
- Ability to collaborate effectively with others and build and motivate a team.
- Excellent customer service and communication skills.
- Strong analytical and critical thinking skills.
- Demonstrated ability to motivate and provide leadership and training in complex areas.
- Established problem-solving abilities and resource application.
- Proven analytical abilities and logical thinker.
- Able to professionally represent the university in marketing and public relations activities.
- Skill in being a role model, while anticipating and planning for change.
- Effectively able to communicate the vision to the team with the ability to lead, direct, and/or influence others to obtain results using a wide degree of creativity and latitude.
- Understands the implications of decision and actions, including a deep understanding of overall big picture of the business; able to take an idea from concept to reality.
- Ability to focus on achieving results consistent with the organization’s objectives and develop goals based on the organization’s vision, mission and strategic goals and objectives.
- Actively able to seek opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
- Ability to deal with problems involving several concrete variables in standardized situations; apply common sense understanding to carry out instructions furnished in written or oral form.
- Advanced use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and Enterprise Resource Planning (ERP) software applications used within a University setting.
- Organizational and follow through skills.
- Strong administrative skills to facilitate operations.
Location: Onsite
Travel: Some Travel Required
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.
National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.
