Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Customer Experience (CX) Strategy & Operations team defines strategic priorities, drives end to end operations, and delivers Workday's digital customer experience via Community - all while ensuring our business is standing strong on solid infrastructure with clear business processes. This shared services organization drives operational excellence and innovation across the Customer Experience (CX) organization, enabling program and organizational change across people, processes and systems.
The Workday Community organization is home to the digital customer experience for Workday customers - serving as the hub for knowledge, collaboration, and engagement. This digital platform is an inspiring, interactive space designed to help our customers deepen their knowledge of Workday applications and maximize their investment. The Workday Community Content Operations team plays a crucial role in leveraging content to strengthen community bonds, drive engagement, and ultimately support the broader goals of the organization.
The Community Content Operations organization includes Content Curation, Strategy, and Information Architecture. This global team is composed of ~10 workmates, located in Costa Rica, the US, and Canada. The team thrives when working in a collaborative environment, loves bringing content excellence to customers and stakeholders, and are committed to continuous learning and improving. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
About the Role
Responsibilities
Curate and publish content to engage community members, including articles, blog posts, FAQs, product updates, knowledge articles and other relevant materials.
Create and manage content workflows within AEM or Drupal, ensuring timely publication, consistency, and alignment with community and business needs.
Maintain content governance and ensure brand consistency, tone, and style across all published materials
Collaborate with the information architect, subject matter experts, and stakeholders to ensure content relevancy, consistency, and quality across content areas and taxonomy.
Monitor content performance within the community, using insights from analytics tools to improve and optimize the content strategy.
Manage content calendars for the community, ensuring a steady flow of fresh, relevant content for members.
Assist in content strategy discussions by identifying trends and gaps in the content that can improve community engagement and customer satisfaction.
About You
Do you have a passion for simplicity and the belief that information should be easy to navigate, easy to search, and easy to consume? We are looking for an experienced content curator to help us organize and present product and related content to our customers digitally. The ideal candidate has a knack for distilling complex, varied sources of content into a simple, intuitive presentation, and thrives in a fast paced, information-focused environment. The Sr. Associate Content Curator will report directly to the leader of the Community Content Operations organization and create, curate, and manage content for the Workday Community.
Requirements
Bachelor’s degree in Communications, Marketing, Journalism, English, or a related field.
3+ years of experiencein content curation, community management, or digital marketing, preferably in a SaaS, technology, or online community environment
Adaptable to work in a fast-paced, agile environment and juggle multiple priorities
Editorial-minded to select and package the best content from across multiple sources and ensure clarity, consistency, and quality across all content.
Customer focused with a genuine interest in helping drive positive results and improvements for the customer community
Strong organizational skills to handle multiple content pieces, projects, and tasks while maintaining deadlines.
Great collaboration and communication skills; able to work with cross-functional teams on initiatives and build strong working relationships
Experience with content lifecycle management, including versioning, editing, approval workflows, archival and deployment processes for online publication.
Other Qualifications
Familiarity with content management systems (like AEM, Drupal, WordPress, or others) for content creation, management, and publishing
Familiarity with HTML/CSS for minor formatting adjustments in content and troubleshooting issues within CMS tools
Understanding of collaboration tools like Jira, Confluence, or similar tools
Familiarity with Agile development processes for content initiatives alongside product teams
Experience in localization and translation for global audiences.
Proficiency in SEO principles and using analytics tools to measure content performance
Project management skills to oversee multiple content projects and meet deadlines.
Experience implementing or working with enterprise software preferred.
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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