Overview
The Facilities Coordinator role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.
Responsibilities:
- Safety, Security, and Building Protocols: Providing assistance with badge access as needed (activating, creating access tickets, managing temp badge extensions), ensuring all personnel entering the building have the proper access, and resolving access issues.
- Signage: Update and replace signage throughout the building as needed on a weekly basis.
- Complete Conference Room Rounds: Check lighting, meeting equipment, furniture, and stocking supplies.
- Event support: Provide event support in a timely and courteous manner, with the ability to work with last minute changes or requests. Subject but not limited to decor, food, and beverage set up, moving chairs, tables, soft seating, stocking supplies, connecting desk power, checking meeting equipment, hanging signs, coordinating janitorial support, etc.
- Desking Set Up and Daily Checks: Following client provided desk standards, providing daily checks/resets of shared desks, assisting any teams with monitor, cord, or AV issues
- Inventory Management: Assist in maintaining an inventory of maintenance supplies and equipment, ordering replacements as necessary to ensure timely repairs.
- Vendor Management: Contact vendors as needed for any repairs, escalations, follow ups, preventative maintenance, etc.
- Operational Processes: Drives the operational processes for work order management and service partner follow up.
- Coordinates Maintenance: Repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
- Work Order Management: Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
- Collaboration: Works with Managers or Trade Specialists on resolution of problems.
- System Support: System department, billing, and others to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
- Reporting: Provides required reporting, data, and dispatch updates for assigned client(s).
- Meeting Management: Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
- Status Updates: Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
- Supports Digital & Technology Development: By providing user acceptance testing for system releases.
- Support Successful Operations: Consistent with ABM policies, programs, procedures, systems and guidelines.
- Monitoring and controlling of operatives to ensure completion of tasks to a high standard.
- Completing paperwork and upkeep of records.
- Communicating with the facilities manager.
- Prioritize calls based on severity and availability of appropriate service tech.
Qualification:
- Knowledge of customer service principles and practices.
- Experience with CMMS systems and Google Suites preferred.
- Validated professional verbal and written communication skills.
- Familiar and comfortable making outbound calls.
- Good communication skills both verbal and written.
- Smart clean appearance.
- Can work as part of a team as well as working alone.
- Proactive/can do attitude to work.
- Candidates must be punctual, trustworthy and have a good eye for detail.
Pay: $75,000.00 + DOE
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
