About your role:
Fiserv delivers technology and services that help clients move money and manage payments securely and efficiently. As a Senior Implementations Analyst, you will collaborate closely with Clients, Client Services, Technical teams, Production Floor, Project Managers, and other stakeholders to efficiently plan, coordinate, and execute activities related to integration projects that deliver output solutions. You will also ensure that solutions are effectively deployed to meet client needs and optimize business processes.
What you’ll do:
- Understand existing business process flows, special client requirements, data sources, and processing systems, as well as output format requirements.
- Liaison with Clients and Fiserv Internal teams to understand client needs, provide advice, and implement effective and efficient solutions.
- Assume the role of a Project Manager in addition to Implementation Analyst for smaller, less complex projects.
- Gain understanding of future state solutions and technical specifications.
- Collaborate heavily with Development, Quality Assurance, Project Management, and Account Management teams to deliver the solution.
- Be responsible for client setup and configuration items.
- Solicit and document client detailed requirements, plan internal testing, and assist clients with their testing and deployment plan
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 3+ years of experience performing Client IT implementations/ Integration project work as well as documentation and issue resolution
- 3+ years of experience in performing in-depth analysis and testing on system configurations.
- 3+ years of experience in client IT implementations/integration project work.
- 3+ years of experience delivering on client Waterfall projects during all SDLC phases.
- 3+ years of experience in developing business process flows and technical specifications.
Experience that would be great to have:
- Bachelor’s degree in Business, MIS, Computer Science, and/or equivalent military experience.
- 4+ years of experience in project management using Agile methodologies.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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