At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
- Impactful Work at a Global Innovator: Join a world leader in energy-efficient, sustainable building solutions and make a direct impact on improving indoor environments in commercial spaces across the Greater Northeast.
- Professional Development & Growth: Develop valuable sales, relationship-building, and business skills through regular interaction with experienced account managers, cross-functional teams, and a broad customer base.
- Collaborative, Inclusive Culture: Be part of a supportive, diverse workforce where all backgrounds are valued, with an emphasis on teamwork and employee development, including reasonable accommodations for individuals with disabilities.
- Competitive Product Portfolio: Represent high-quality, in-demand commercial HVAC products and solutions that are recognized for innovation and reliability, allowing you to build strong relationships with customers and drive meaningful sales results.
- Comprehensive Support & Training: Receive ongoing training and support, access to modern sales tools (like Salesforce), and opportunities to collaborate across departments to maximize your success—while enjoying a robust benefits package from a respected industry leader.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires
Trane has an exciting new opportunity to join our organization as a Client Service Representative in our Wilmington, MA, Service Operations team. As a Client Services Representative, this position works as an inside sales representative and liaison between customers, Account Managers and the Commercial Sales Office, including the responsibility for project documentation, procurement, and transition. Portfolio includes multiple projects and contracts. This position is required to closely interact with customers, Account Managers, and other assigned project staff to ensure the timely transition of each project and contract, while maintaining professionalism to foster a positive culture. This role is pivotal in ensuring the smooth transition of projects and contracts, maintaining high levels of customer satisfaction, and supporting the overall sales and operations processes within Trane.
Responsibilities include the following and other duties as assigned:
- Develops good working relationships with new and existing customer base.
- Increases sales to existing accounts by working closely with assigned Account Managers in Service Sales.
- Follows established standard work and processes utilizing several enterprise systems, coordinating the transition of projects from Sales to Operations.
- Assists with customer problems and/or needs.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
- Possesses knowledge of the product lines to create awareness and demand for products with existing and potential customers.
- Provides backup support for inside sales and fulfillment teams.
- Responsible for coordination of transition package from sales to service for quoted projects, service agreements, and rental agreements.
- Responsible for monthly service agreement performance analysis and participation in monthly service sales meeting.
- Manages service agreements with account managers, including reports, updates, and renewal tracking.
- Responsible for maintaining service databases and new account set up.
- Schedule and participate in internal project team meetings to ensure accurate transfer of information.
- Responsible for general administrative functions to support the operations process, including accurately maintaining project documentation.
What you will bring:
- Demonstrated proficiency in business and problem-solving skills (including at the consumer level)
- Highly self-motivated, goal oriented
- Strong communication and interpersonal skills
- Ability to work well in a team environment
- Demonstrated competence in computer usage.
- Demonstrated proficiency in planning, organizing, and prioritizing
- Flexibility to work overtime/weekends, as required.
- Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Compensation:
Base Pay Range: $56,000 – $80,000
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
