Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Global Partner Engagement team is looking for an Operations Specialist who has a strong interest in process improvement, data management, data analysis, and automation. This person will support the strategic planning and process automation functions within the Partner Management team. The Operations Specialist will work cross-functionally with a wide range of internal teams to assist in the development of strategies and maintenance of processes for increasing third party application growth and decreasing manual processes across our platforms. This role requires strong organizational, process, communication, and analytical skills.
Job Description
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Core Responsibilities
- Serve as the central point of contact (POC) for questions pertaining to app approvals and onboarding
- Maintain communication with stakeholders. Deliver status reports to manager, vendors, stakeholders, and resources tailored to audience
- Conduct database administration and upkeep across multiple platforms
- Contribute to formal process development and improvement, including process efficiencies or ideas to automate through technology and tools
- Measure app performance using appropriate tools, techniques, and metrics
- Connect with stakeholders to align on mid- and long-term strategies around the growth of Comcasts app catalog and backend app integrations
- Retain an in-depth understanding of the current state of the OTT apps industry
- Work closely with global cross-functional teams as well as with various external partners to scale our vision
- Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
- Experience with data visualization tools such as Tableau or Looker are preferred
- Experience with Smartsheet, Jira, Salesforce are a plus
- Fulfill other duties and responsibilities as assigned
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Data Management; Collaboration; Stakeholder Engagement; Process Improvements
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
