Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
We are seeking a dynamic and technically proficient professional to join our team as a Technical Sales Support Engineer.
This individual contributor role combines responsibilities of application engineering, technical sales support, and customer engagement for power generation systems. The ideal candidate will have deep expertise in electrical systems, generator set applications, and a passion for delivering customer-centric solutions.
Technical Sales & Application Engineering:
Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV).
Lead product sizing, selection, and application engineering for generator systems.
Develop technical proposals and respond to RFPs and tenders.
Conduct product demonstrations and presentations to customers and consultants.
Understand customer requirements and recommend tailored solutions.
Respond to dealer inquiries on Electric Power products, from basic to complex.
Develop quotations for custom solutions beyond standard offerings.
Provide project-specific technical guidance and interface with core engineering teams.
Interpret tender specifications and coordinate with engineering to produce submittal documents.
Customer & Dealer Engagement:
Build and maintain strong relationships with dealers, consultants, etc.
Act as a liaison between sales, engineering, and product development teams.
Provide Pre-Sales technical consultation to dealers and consultants, ensuring alignment with project requirements.
Collaborate with sales teams to understand customer needs and propose tailored solutions.
Support business development efforts by identifying opportunities and technical differentiators.
System Design & Integration:
Design single-line diagrams, network layouts, and interconnection wiring for generator and switchgear systems.
Integrate third party controllers such as DSE, DEIF, ComAp, etc.and develop control systems
Support remote monitoring systems using Modbus RS485/TCPIP protocols.
Training & Documentation:
Develop technical documentation, training materials, and reference white papers.
Deliver product application training to internal teams and external stakeholders.
Customer Focus:Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting:Working knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications:Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving:Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence:Extensive experience and knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Experience within power systems, generator applications or related required.
Technical knowledge ofgenset controllers, synchronization, paralleling schemes, and electrical system architecture.
Prior field experience with customers, dealers, or distributors.
Experience in managing compliance, industry trends, and regulatory changes.
Prior experience in turnkey project execution, including site testing, commissioning, and aftermarket service
Service Excellence: Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
This position can be located in either Dallas, TX or Griffin, GA
This role does not offer relocation
This role does not offer sponsorship
Travel is expected up to 50%
This role is required to be in office 5 days a week
Summary Pay Range:
$110,520.00 - $165,840.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
November 26, 2025 - December 10, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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