About your role:
Fiserv is a global leader in payments and financial technology, enabling clients to deliver secure, scalable banking experiences. The Small Business Banking product team delivers mission-critical solutions that help small businesses manage cash flow, payments, and banking operations. As a Senior Technical Program Manager, you will orchestrate strategic programs that drive product launches, integrations, and operational readiness to meet client and market needs.
What you’ll do:
- Lead end-to-end program delivery for multiple concurrent product initiatives, defining scope, schedules, milestones, and success metrics.
- Create and maintain integrated program plans; identify and mitigate risks, manage dependencies, and forecast resource needs.
- Coordinate cross-functional teams (product, engineering, compliance, client services, operations) to align on scope, priorities, and delivery expectations.
- Facilitate governance cadence including steering committee updates, executive reporting, and program-level KPIs.
- Drive vendor and consultant engagement: define SOWs, manage deliveries, and ensure alignment to timelines and quality standards.
- Partner with product and engineering to translate product vision into technical roadmap and release plans; lead PI planning and release coordination across scrum teams.
- Manage regulatory and compliance checkpoints within program timelines to ensure readiness for market launch.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 12+ years of experience in leading large-scale, cross-functional technical programs delivering banking, payments, or fintech products (program governance, roadmaps, executive reporting).
- 12+ years of experience in security and regulatory compliance for financial software — PCI DSS, SOC 2, GLBA, and data privacy controls.
- 10+ years of experience with cloud platform architecture and operations for SaaS/payment solutions — AWS, Azure, or GCP; containerization (Docker, Kubernetes).
- 10+ years of experience in payments and banking systems — ACH/NACHA, card processing, ISO 20022/8583, payment rails and treasury integrations.
- 10+ years of experience leading Agile/SAFe program increments, release planning, and multi‑team delivery using Jira, Confluence, and CI/CD coordination.
- 8+ years of experience in vendor and consultant management, SOW and contract oversight, resource forecasting, and program financial tracking.
- 8+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- PMP, PgMP, or SAFe Program Consultant (SPC) certification.
- Hands-on experience with APIs, microservices integrations, and enterprise middleware (e.g., MuleSoft, Apigee).
- Prior experience launching small business banking or payments products at scale.
- Proven ability in executive communication and stakeholder management across product, risk, and commercial teams.
- Advanced degree (MS/MBA) in a technical or business discipline.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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