ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
THE STOCK YARDS STORY
We’ve been providing chefs with expertly cut and portioned beef and pork for over 120 years, based on rigid meat-selection criteria, precise beef aging and expert trimming. Whatever your need, from white-linen presentation to casual family dining, our procurement experts will find the best-quality options that work for your budget and pack-size needs, carefully selected from our extensive meat assortment.
The Customer Service Representative is expected to provide contact and liaison between customers and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
Schedule: Monday - Friday 8:00 am - 5:00 pm, OT as needed
Hablamos Español!
Aurora, IL Stock Yards
ESSENTIAL DUTIES AND RESPONSIBILITIES
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Work front window & filing as needed.
Others duties as assigned.
Bilingual in Spanish is preferred.
SUPERVISION:
RELATIONSHIPS
Internal: Sales, Operations/Distribution/Production/Support. The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.
External: The incumbent is required to interact with customers in a professional manner.
WORK ENVIRONMENT
MINIMUM QUALIFICATIONS
Excellent verbal communication skills and problem resolution ability required.
Familiarity with Microsoft Office products.
Phone technology experience preferred.
Education
PREFERRED QUALIFICATIONS
PHYSICAL QUALIFICATIONS
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND OCCASIONALLY
WALK OCCASIONALLY
DRIVE NEVER
SIT CONTINUOUSLY
LIFT
1-10 lbs (Sedentary) FREQUENTLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) NEVER
Over 100 lbs (Very Heavy) NEVER
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) NEVER
Over 100 lbs (Very Heavy) NEVER
Push/pull - OCCASIONALLY
Climb/Balance - OCCASIONALLY
STOOP/SQUAT OCCASIONALLY
KNEEL OCCASIONALLY
BEND OCCASIONALLY
REACH ABOVE SHOULDER OCCASIONALLY
TWIST OCCASIONALLY
Grasp Objects - OCCASIONALLY
Manipulate Objects - OCCASIONALLY
Manual Dexterity - OCCASIONALLY
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $22.50 and $24.50 hr.
As applicable, this role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$17 - $25
***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
