PRIMARY FUNCTION:
The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.
DUTIES AND RESPONSIBILITIES:
- Review driver check calls to determine driver location and estimated delivery times
- Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
- Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
- Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
- Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
- Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
- Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
- Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
- Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
- Ensure the awareness of and enforce company policies
- Maintain records pertaining to driver performance and productivity
- Other duties may be assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
• Fluent in computer applications and keyboard proficiency
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
• Excellent interpersonal skills, including good listening skills
• Possess courteous, yet assertive telephone personality
