Develop and implement internal and external communications. Proactively identify and implement marketing strategies. Based on awareness and understanding of NGA mission and operations tempo, identify and reach out to potential users and user groups. Analyze customer needs; make appropriate recommendations for message/information development, communication method selection, and timing of messages. Tailor messages by target audience. Research, write, edit, and publish communications products (e.g., print, web, electronic, briefings). Provide direction to graphic designers, briefing developers, photographers, illustrators and other required staff. Prepare material for publication and other media both internally and externally. Manage and monitor production schedules. Develop new communication methods to reach target audiences. Support NGA senior leaders by writing speeches, talking points, video scripts, briefings, and other communications products (e.g., emails, articles). Proficient with PC computer platforms and Microsoft Office Suite. Strong communication (oral and written), interpersonal and customer service skills.
Duties
- Supports communications projects as aligned to the SI strategic mission areas.
- Serve as account POCs to help SI Offices highlight and publicize related SI mission initiatives and audiences to a variety of audience through a multitude of communications tactics.
- Develop effective communication strategies and tactics that highlight and promote understanding and awareness of key functional areas of the SI directorate.
- Research, write, and coordinate at least one news/feature articles monthly.
- Develop other communication products, such as briefings, marketing campaigns, communications plans, publication timelines, etc., aimed at increasing awareness of milestones and initiatives for a variety of audiences and associated with designated communications accounts.
- All products should be written in accordance with AP Style guidelines.
- Additionally, provide editing support to SI team members and subject matter experts on internal and external taskers, reviews, and requests, as directed by the Office Lead.
- Follow established timelines, processes and procedures as well as continually look for ways to improve the overall processes for development of articles, communications tactics, and support to SI communications mission.
- Communicate with Offices and subject matter experts as it relates to the status of assigned tasks.
- Respond to emails requesting the communications support within 24 hours to provide assistance with communication needs.
- Create communication plans and tactical calendars for assigned communication initiatives.
- Possess excellent oral communication and interpersonal skills and demonstrate advanced writing skills at collegiate and professional levels, especially news and feature writing.
- Work seamlessly in a team environment, interfacing with different personalities in a range of positions, including many at very senior levels within multiple agencies.
- Independently plans and executes communications tasks as identified and assigned by the Office Lead.
- Promote SI priorities and role within the Agency by advancing the NGA workforce's knowledge of the SI and its initiatives.
- Expand communications efforts to IC and Defense audience as it relates to NGA's role in IC physical and personnel security and infrastructure efforts. Work collaboratively to improve SI strategic communication goals to multiple audiences.
- Keep the workforce informed and engaged through a variety of traditional and innovative communication products.
- Increase marketing of SI activities and workforce engagement by implementing an overarching communications strategy that outlines key messages, audiences and communication tactics for key SI initiatives and goals, such as security programs and infrastructure. Communication strategy should be complemented by branding campaign, to include creating image concepts to be used internally to products, ensuring products implement guidance and best practices.
- Oversee and coordinate content development and overhaul of to the SI webpages to better inform the workforce on mission and initiatives. Oversee development of automated web tools through SharePoint site to improve SI operations.
- Develop and maintain strong professional relationships with customers inside and outside the directorate to enhance the SI mission. External customers can be other directorates as well as the IC and DoD communities. Internal customers are defined as the SI workforce.
- Demonstrate quality customer service by addressing all inquiries and requests with a proactive, professional, timely and efficient manner creating a positive experience for customers. Engage and work cooperatively and professionally with Office Directors, Deputies, their staff, and fellow team members.
- Respond to requests from Senior Management in a timely manner. Actively look for ways to improve the communications processes within SI, working with external and internal customers.
- Being forward leaning and anticipatory, develop and implement process improvements and documented procedures that increase efficiency and/or effectiveness within SI, to include but not limited to communications with the workforce, leadership engagement plans, agency communication for SI initiatives, maintaining a current website.
Required
- Shall have a bachelor’s degree or equivalent experience in the related field.
- Shall have a minimum 11 years of experience in the Corporate Communications field.
- Shall have demonstrated experience researching and writing articles on a monthly basis in the IC, NGA, DoD or Federal government.
- Shall have demonstrated experience developing communication products such as briefings, marketing campaigns, communications plans, publication timelines, aimed at increasing awareness of milestones and initiatives for a variety of audiences and associated with designated communications account.
- Shall have demonstrated experience working with executive-level clients in IC, NGA, DoD or Federal government.
- Shall have demonstrated experience in proofreading, technical writing and editing for grammar.
- Demonstrated experience working with Senior Leadership to create and edit emails to the workforce and other audiences; create briefs and talking points.
Desired
- Demonstrated effective leadership, execution and crisis communication skills in the IC, NGA, DoD or Federal government environments.
Education
- Shall have a bachelor’s degree or equivalent experience in the related field.
- Shall have a minimum 11 years of experience in the Corporate Communications field.
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