Overview
Position Summary: Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by TJC, HPS, and the Hospital. Manage and coordinate all activities related to the Valet operation. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.
Compensation: $49,500 annual salary (US Dollars)
The pay listed is the hourly rate range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Primary Duties:
· Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest.
· Manage and coordinate all activities related to valet operation and report all pertinent details of the operation to the Operations Manager and Assistant Operations Manager
· Recommend measures to improve performance, guest satisfaction and increase efficiency.
· Administer Corporate Service Standards and Hospital Service Expectations.
· Maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control.
· Assist Management with recruiting and hire qualified applicants for each position; ensuring adequate staff to meet operational requirements.
· Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.
· Assist each guest into and out of their vehicles by opening/closing car doors, and retrieving/storing wheelchairs/strollers and belongings.
· Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability and safety.
· Motivate and persuade team members to provide exceptional service.
· Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.
· Act as liaison with client and hospital administration for communication of and preparation for peak and off-peak traffic flow (i.e. Holidays or excessive appointment days).
· Prepare schedules and compile payroll data
· Ensure labor and expenses are managed within budgetary guidelines.
· Process deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, HPS coupons, hospital vouchers, and management-approved complimentary parking.
· Conduct lot inspections and suggest functional improvements.
· Monitor traffic patterns and valet activity to prevent injuries and guest claims.
· Promptly investigate claims, providing support whether denied or approved.
· Investigate guest complaints and communicate resolution.
· Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.
· Perform all valet-related tasks, as needed.
Essential Knowledge and Skills:
· Able to act independently and make accurate decisions with exceptional focus on attention to detail.
· High degree of ability controlling flows of traffic and valet lanes.
· High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location.
· Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented.
· Ability to calculate and balance numbers rapidly and accurately.
· Understand and respond appropriately to basic customer and employee inquiries.
· Ability to analyze and solve problems,
· Must maintain confidentiality of patients, visitors, staff and guests.
· Ability to operate equipment in assigned area.
Qualifications:
· Proven ability to manage, train and develop a team.
· Proven experience building and maintaining professional working relationships.
· Proven background managing multi-task operations
· Ability to implement policies and procedures.
· Experience preparing and/or maintaining a budget.
· Effective verbal and non-verbal communication skills.
· Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods of time.
· Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc.
· Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching.
· Ability to stand continuously and perform job functions for a full shift.
· Education minimum: high school diploma or equivalent
· Read, write and communicate using English language sufficient to perform job functions.
· Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions.
· Must pass a pre-employment drug test.
· Must provide proof of eligibility to work in the United States.
· Must be 18 years of age and possess a valid driver’s license with a MVR criteria meeting company guidelines, if required.
· Ability to operate a standard and automatic transmission, if required.
