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Be the primary point of contact with your respective customer.
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Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met.
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Solve client issues when required and build meaningful relationships with the customer.
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Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution.
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Ensure that all customer requests are handled with professionalism and within a timely manner. Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements.
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Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication).
Qualifications You Must Have
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Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree, 6 years of relevant experience.
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U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
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2 years or more experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance.
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Experience utilizing Enterprise Resource Planning (ERP) software system.
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Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills
Qualifications We Prefer
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Demonstrated ability to remain composed and decisive in a fast-paced environment.
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SAP Preferred
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Strong business acumen with the ability to prioritize multiple deliverables.
What We Offer
Some of our competitive benefits package includes:
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Medical, dental, and vision insurance
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Three weeks of vacation for newly hired employees
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Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
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Tuition reimbursement program
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Student Loan Repayment Program
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Life insurance and disability coverage
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Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
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Birth, adoption, parental leave benefits
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Ovia Health, fertility, and family planning
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Adoption Assistance
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Autism Benefit
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Employee Assistance Plan, including up to 10 free counseling sessions
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Healthy You Incentives, wellness rewards program
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Doctor on Demand, virtual doctor visits
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Bright Horizons, child and elder care services
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Teladoc Medical Experts, second opinion program
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And more!
Learn More & Apply Now!
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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