What does a great Client Business Analyst do at Fiserv?
As a Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.
What you will do:
Execute client delivery and service processes to support client initiatives
Support voice of the customer feedback for end-to-end client satisfaction and engagement
Understand the client business requirements with the desired business outcomes and implements solutions
Support the compilation of project requirements – Identifies, researches, analyzes and writes client business requirements
Understand product including usage and functions
Address client inquiries through research and timely responses to ensure high client satisfaction.
What you will need to have:
Bachelor's degree in Accounting, Operations, Management, Information Systems or related field or an equivalent combination of education, work, and military experience.
What would be great to have:
Experience with Fiserv systems (Optis, PCF, ACS, Letters, DQ, Rules)
Experience in the Financial Services and/or Information Technology Industries
Experience with Waterfall and Agile Development methodologies
Understanding of business financial practices and accounting
Basic understanding of Application Programming Interfaces (APIs)
Basic understanding of data communications and LAN/WAN.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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