About your role
Your core responsibilities will include critical investigations, performing incident response, monitoring transaction alerts, responding to government inquiries and generating fraud reports for Money Network programs. You will be a key member of the team working to advance fraud alerting, while supporting analytical inquiries for executive leadership. Your areas of responsibility are expected to include Money Network card, ACH, and check transactions, along with mobile application and account activation security. Additionally, you will support product solutions, research and sales teams to enhance the business and service activities. You will garner a variety of experience in this role by collaborating with representatives from Cyber Security, Technical Fraud Investigations, Data Science, Anti-Money Laundering, Legal, Compliance, Security Operations and other Fiserv organizations.
What you'll do:
- Evaluate diverse sets of data, defining requirements, driving acquisition of new data sources and working effectively with application engineers and investigators.
- Work with Anti-Money Laundering and Compliance Teams
- Assist law enforcement in large loss investigations and fielding external inquiries involving Money Network programs.
- Leverage advanced technology to cultivate robust fraud detection and prevention solutions.
Experience you'll need to have:
- High School graduate/GED
- Experience conducting investigations in an enterprise environment, including evidence collection.
- 2 years of prior experience in fraud operations, fraud investigations and/or Reg E or Reg Z disputes investigations.
Experience that would be great to have:
- Ability to follow documented operational processes.
- Experience conducting payment card fraud and bank fraud-related investigations and research.
- Have an understanding of financial crime tools, tactics and protocols.
- Experience with financial institution reporting requirements under the Bank Secrecy Act.
- Experience communicating identified fraud trends in written and/or oral format.
- Experience communicating with internal and external clients in written and/or oral format.
- Bachelor's Degree
How you’ll work:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points used for rewards.
- Eight Employee Resource Groups to foster a collaborative culture.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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