What does a successful Program Manager do at Fiserv:
As a successful Program Manager, you will deliver enterprise payments and financial services solutions to banks, merchants and fintech partners. You will oversee multiple, interdependent programs and align on delivery for government business. You will focus on driving portfolio outcomes, operational scalability and regulatory/compliance adherence while partnering with product, engineering and business stakeholders.
What you will do:
Define and oversee program governance, roadmaps, milestones, and success criteria for multi-team initiatives.
Drive coordination across engineering, product, security, operations, QA, and third‑party vendors to remove impediments and manage cross-program dependencies.
Establish and manage program-level risk, issue, and change-control processes; implement mitigation and escalation strategies.
Lead program financials including budgeting, forecasting, variance analysis, and portfolio reporting to senior leadership.
Facilitate scaled-Agile practices and Program Increment planning; align teams on delivery cadence and release strategies.
Ensure program deliverables meet security, regulatory, and testing requirements for payments and financial services.
Develop vendor management and contract oversight practices, including SLAs and integration governance.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
10+ years of experience in leading large-scale, complex enterprise programs and program governance, including scaled-Agile/SAFe implementations.
8+ years of experience in cloud strategy and enterprise cloud delivery (AWS, Azure) and cloud migration planning.
8+ years of experience implementing security and regulatory compliance frameworks for financial services (PCI DSS, SOC 2, SOX).
6+ years of experience in program financial management, budgeting, forecasting, and portfolio reporting (Excel, Adaptive Insights, Workday Planning).
6+ years of experience managing vendor relationships, contracts, SLAs, and third-party integrations.
6+ years of experience with Agile tooling and delivery platforms (Jira, Confluence, Azure DevOps) and release coordination.
6+ years of equivalent combination of educational background, related experience, and/or military experience.
What would be great to have:
PgMP, PMP, or other program/project management certification.
SAFe Program Consultant (SPC) or SAFe Agilist certification and hands-on PI planning experience.
Direct experience with payments protocols and standards (NACHA, ISO 20022, card processing).
Experience with enterprise integration platforms, APIs, and middleware used in payments ecosystems.
Experience leading transformation, consolidation, or post-merger integration programs in financial services.
#LI-PN1
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
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