Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us.
We are currently seeking to recruit a Customer Support Specialist based 100% onsite in Port Melbourne.
In this role you would be the first point of contact for all spare part requirements, enquiries and responding with urgency to Aircraft-on-Ground (AOG) parts requests. The role includes receiving purchase orders, performing contract review to ensure first-pass quality and converting them into sales orders, maintaining strong attention to detail, and keeping business partners informed of all open orders and delivery status. In this role you would also act as the customer interface with internal teams such as buyers, receipting, dispatch, planning, program leaders, and contract support and following up on technical input from the BAA Planning Group as needed.
Position Responsibilities:
- Main point of contact for all customer queries
- Monitor and coordinate on-time delivery of all spare orders and maintain delivery metrics for BAA spares to support seamless operational readiness
- Manages all spare requirements for the BAA site, including contract reviews, Sales Order processing, internal stakeholder management and follow through to ensure customer requirements are met
- Analyses customer data regarding ordering and/or delivery of spare parts and provisioning products or related services
- Analyses customer spare parts requirement inquiries, facilitates responses and resolving delivery problem
- Creates and monitors performance metrics. Creates, maintains and advances customer relationships
- Develops an understanding of customer's culture and business strategies
Basic Qualifications (Required Skills / Experience):
- Strong Customer Support experience
- Ability to understand customer's organisation, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.
- Ability to understand the big picture and the inter-relationships of all positions and activities in the system
- Experience with improving existing conditions and processes
- Discovers new opportunities and solutions for problems
- Full, unrestricted working rights in Australia
Applications close 11th January 2026. Please note that applications will only be reviewed after the closing date and shortlisted applicants will be contacted after this period.
About us:
Boeing Aerostructures Australia is Australia's leading designer and manufacturer of composite flight control components for commercial aircraft. We are renowned for our collaborative and supportive working environment and for the high caliber of our people. We are passionate about improving peoples' lives through increasing global mobility with our iconic planes including the production of the 737, 777 and 787 models.
At Boeing Aerostructures Australia, we are committed to creating an inclusive and incident and injury free workplace, where employees can realise their career goals and make a positive contribution to Boeing’s success.
If this role is you and you're excited by the opportunity to be part of building something amazing, we welcome your application.
Applications for this position will be accepted until Jan. 12, 2026
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
