About your role:
Fiserv is a leading provider of payments and financial services technology that enables clients to deliver secure, scalable experiences. The Implementation Advisor will join the client onboarding team to lead end-to-end implementations and ensure new clients are successfully onboarded to our platform. You will coordinate cross-functional teams and align technical delivery to client business requirements and contract commitments.
What you’ll do:
- Lead and manage end-to-end client onboarding programs, creating and owning project plans to deliver on time and within budget.
- Develop and implement customer onboarding strategies and present clients with a clear service delivery roadmap.
- Conduct client kickoff meetings and translate client requirements into measurable implementation tasks and milestones.
- Configure the platform to meet contractual requirements and manage integrations with third-party vendors and middleware.
- Coordinate across engineering, product management, quality assurance, operations, and vendors to resolve dependencies and ensure delivery.
- Support testing activities, produce implementation documentation, and provide regular status reporting to internal stakeholders and senior management.
- Train clients on platform functionality and document client feedback to improve onboarding processes.
- Track client progress, issues, and risks; proactively identify bottlenecks and drive remediation.
- Create and maintain positive client relationships to support adoption and retention.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 5+ years of experience in managing end-to-end software implementation projects in Client Onboarding or related functions.
- 5+ years of experience in program and project management.
- 5+ years of experience in conducting client training sessions.
- 5+ years of experience with MS Office suite, including intermediate Excel, Word and PowerPoint.
- 6+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- Bachelor’s in Business, Information Technology or a related field.
- Experience in SQL and relational database technologies (PostgreSQL, MySQL, SQL Server).
- Experience in business analysis or workflow analysis.
- Experience with payments and security/compliance standards (PCI DSS, NACHA, SOC 2).
- Prior experience working with financial technology solutions, payments processing, or core banking integrations.
- Certifications such as PMP, PMI-ACP, or Certified ScrumMaster.
- Proven experience managing public sector executive stakeholders and delivering executive-level status and governance.
- Experience with CRM software such as Clarity, Salesforce, or ServiceNow.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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